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+++ b/parts/django/docs/faq/help.txt	Sat Jan 08 11:20:57 2011 +0530
@@ -0,0 +1,73 @@
+FAQ: Getting Help
+=================
+
+How do I do X? Why doesn't Y work? Where can I go to get help?
+--------------------------------------------------------------
+
+If this FAQ doesn't contain an answer to your question, you might want to
+try the `django-users mailing list`_. Feel free to ask any question related
+to installing, using, or debugging Django.
+
+If you prefer IRC, the `#django IRC channel`_ on the Freenode IRC network is an
+active community of helpful individuals who may be able to solve your problem.
+
+.. _`django-users mailing list`: http://groups.google.com/group/django-users
+.. _`#django IRC channel`: irc://irc.freenode.net/django
+
+Why hasn't my message appeared on django-users?
+-----------------------------------------------
+
+django-users_ has a lot of subscribers. This is good for the community, as
+it means many people are available to contribute answers to questions.
+Unfortunately, it also means that django-users_ is an attractive target for
+spammers.
+
+In order to combat the spam problem, when you join the django-users_ mailing
+list, we manually moderate the first message you send to the list. This means
+that spammers get caught, but it also means that your first question to the
+list might take a little longer to get answered. We apologize for any
+inconvenience that this policy may cause.
+
+.. _django-users: http://groups.google.com/group/django-users
+
+Nobody on django-users answered my question! What should I do?
+--------------------------------------------------------------
+
+Try making your question more specific, or provide a better example of your
+problem.
+
+As with most open-source mailing lists, the folks on django-users_ are
+volunteers. If nobody has answered your question, it may be because nobody
+knows the answer, it may be because nobody can understand the question, or it
+may be that everybody that can help is busy. One thing you might try is to ask
+the question on IRC -- visit the `#django IRC channel`_ on the Freenode IRC
+network.
+
+You might notice we have a second mailing list, called django-developers_ --
+but please don't e-mail support questions to this mailing list. This list is
+for discussion of the development of Django itself. Asking a tech support
+question there is considered quite impolite.
+
+.. _django-developers: http://groups.google.com/group/django-developers
+
+I think I've found a bug! What should I do?
+-------------------------------------------
+
+Detailed instructions on how to handle a potential bug can be found in our
+:ref:`Guide to contributing to Django <reporting-bugs>`.
+
+I think I've found a security problem! What should I do?
+--------------------------------------------------------
+
+If you think you've found a security problem with Django, please send a message
+to security@djangoproject.com. This is a private list only open to long-time,
+highly trusted Django developers, and its archives are not publicly readable.
+
+Due to the sensitive nature of security issues, we ask that if you think you
+have found a security problem, *please* don't send a message to one of the
+public mailing lists. Django has a
+:ref:`policy for handling security issues <reporting-security-issues>`;
+while a defect is outstanding, we would like to minimize any damage that
+could be inflicted through public knowledge of that defect.
+
+.. _`policy for handling security issues`: ../contributing/#reporting-security-issues